Customer Engagement Automation
Deliver personalised customer service around the clock with AI assistants that speak Arabic and English, integrate with your CRM, and automate bookings, orders, and follow-ups across WhatsApp, web chat, and social media.
WhatsApp Business
Arabic NLP
Payments
CRM Sync
Business Outcomes
- Shorten response times from hours to seconds, boosting conversion rates by up to 35% for inbound leads.
- Automate 60–80% of repetitive enquiries while escalating complex cases with context to human agents.
- Increase retention and repeat purchases through personalised nurture journeys and loyalty triggers.
Key Capabilities
- Bilingual conversational AI covering FAQs, bookings, orders, and support tickets.
- Integration with CRM (HubSpot, Salesforce, Zoho), POS, and marketing platforms for single customer view.
- Secure payments via Paytabs, Checkout.com, Stripe, or bank links inside WhatsApp and web chat.
Measurement & Analytics
- Engagement dashboards tracking response times, conversion, sentiment, and CSAT.
- Lead qualification scoring and smart routing to sales or service teams.
- Campaign performance insights across digital channels, tied to revenue outcomes.
Implementation Approach
- Discovery (2 weeks): channel audit, intent catalogue, data sources, compliance requirements.
- Build (6 weeks): conversational design, integrations, training, Arabic/English copy, testing.
- Optimise: continuous fine-tuning, campaign workflows, analytics enhancements.
Technology Stack
- Azure OpenAI/Anthropic models hosted in-region; fallback integrations with Meta WhatsApp Cloud API.
- Serverless back-end (AWS Lambda/Azure Functions) with secure connectors to CRM and payment services.
- Knowledge base manager for curated responses, media assets, and compliance-approved scripts.
Why ElephantClock
- Delivered high-volume WhatsApp automation for F&B, real estate, healthcare, and public services in UAE.
- Arabic-native UX writers and conversation designers ensure cultural fluency and clarity.
- Data residency controls aligned with PDPL and sector-specific email/SMS regulations.
Transform Your Customer Experience
Chat with our automation specialists to prioritise use cases, define handover rules, and launch multilingual customer journeys.